Select Customers Unable to Utilize Networking on New Instances

Incident Report for Hyperstack Service Status

Resolved

After active monitoring, we are certain that the DHCP service now functioning normally.

If you continue to experience problems, please open a ticket with our support team support@hyperstack.cloud. We apologize for any inconvenience.

Posted Apr 29, 2025 - 06:34 UTC

Monitoring

Our team has identified an issue with our DHCP service and implemented a mitigation. We are currently monitoring for any further impact, but connectivity has been restored to affected instances.

Posted Apr 28, 2025 - 22:10 UTC

Investigating

A select number of customers are experiencing issues with networking when launching new instances.
Our Infrastructure Team is actively investigating this issue.

Posted Apr 28, 2025 - 21:39 UTC

This incident affected: Canada 1 Datacentre.