Identified - An unexpected power issue has affected one of the power rails supplying part of our infrastructure in CANADA-1. As a result, some nodes in this region lost power, and virtual machines running on them may be unavailable or may have restarted.
We’ve identified the cause, and our team is working with the data centre to restore power and bring the affected nodes back online as quickly as possible. We’ll post updates here as nodes recover.
If your instance is still unavailable after we confirm the affected nodes have recovered, please raise a ticket with our support team and we’ll help you get it back up and running. We’re sorry for the disruption this has caused.
Nov 09, 2026 - 13:20 UTC
We’ve identified the cause, and our team is working with the data centre to restore power and bring the affected nodes back online as quickly as possible. We’ll post updates here as nodes recover.
If your instance is still unavailable after we confirm the affected nodes have recovered, please raise a ticket with our support team and we’ll help you get it back up and running. We’re sorry for the disruption this has caused.
Nov 09, 2026 - 13:20 UTC
About This Site
This page provides the Hyperstack Service Status, showing current and historic service status information along with details of future maintenances
Norway 1 Datacentre
Operational
Canada 1 Datacentre
Operational
Hyperstack Portal
Operational
Infrahub Customer Portal
Operational
Hyperstack API
Operational
US 1 DataCenter
Operational
Canada 2 Datacentre
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CANADA-1 UPS systems maintenance Nov 10, 2026 12:00-18:00 UTC
Our data centre provider will be carrying out planned maintenance on the UPS systems that power our CANADA-1 region on Tuesday 10 November, from 07:00 to 13:00 ET (12:00 to 18:00 UTC).
Our infrastructure at this site is supplied by two independent power feeds, and only one will be worked on during this window, so we don't expect your virtual machines or data to be affected. There is a small chance you may briefly lose access to resources in this region. If this happens, your workloads should keep running and access should return without you needing to do anything.
Our support team will be monitoring throughout. If you notice anything unusual, please raise a ticket with our support team.
Posted on Nov 09, 2026 - 13:26 UTC
Our infrastructure at this site is supplied by two independent power feeds, and only one will be worked on during this window, so we don't expect your virtual machines or data to be affected. There is a small chance you may briefly lose access to resources in this region. If this happens, your workloads should keep running and access should return without you needing to do anything.
Our support team will be monitoring throughout. If you notice anything unusual, please raise a ticket with our support team.
Posted on Nov 09, 2026 - 13:26 UTC
Weekly Platform Maintenance Window Nov 10, 2026 12:30-14:30 UTC
We will be undergoing weekly scheduled maintenance on HyperStack and underlying services to ensure better, smoother, and faster user experiences for the customers. During this time, HyperStack end-users may see a slight impact on the dashboard performance, but no VM operations should be impacted.
If you have any questions or queries, please contact support via support@hyperstack.cloud
Thank you!
Posted on Nov 03, 2026 - 16:40 UTC
If you have any questions or queries, please contact support via support@hyperstack.cloud
Thank you!
Posted on Nov 03, 2026 - 16:40 UTC
CANADA-1 UPS systems maintenance Nov 11, 2026 12:00-18:00 UTC
Our data centre provider will be carrying out planned maintenance on the UPS systems that power our CANADA-1 region on Wednesday 11th November, from 07:00 to 13:00 ET (12:00 to 18:00 UTC).
Our infrastructure at this site is supplied by two independent power feeds, and only one will be worked on during this window, so we don't expect your virtual machines or data to be affected. There is a small chance you may briefly lose access to resources in this region. If this happens, your workloads should keep running and access should return without you needing to do anything.
Our support team will be monitoring throughout. If you notice anything unusual, please raise a ticket with our support team.
Posted on Nov 09, 2026 - 13:27 UTC
Our infrastructure at this site is supplied by two independent power feeds, and only one will be worked on during this window, so we don't expect your virtual machines or data to be affected. There is a small chance you may briefly lose access to resources in this region. If this happens, your workloads should keep running and access should return without you needing to do anything.
Our support team will be monitoring throughout. If you notice anything unusual, please raise a ticket with our support team.
Posted on Nov 09, 2026 - 13:27 UTC
CANADA-1 UPS systems maintenance Nov 12, 2026 12:00-18:00 UTC
Our data centre provider will be carrying out the final planned maintenance on the UPS systems that power our CANADA-1 region on Thursday 12 November, from 07:00 to 13:00 ET (12:00 to 18:00 UTC).
Our infrastructure at this site is supplied by two independent power feeds, and only one will be worked on during this window, so we don't expect your virtual machines or data to be affected. There is a small chance you may briefly lose access to resources in this region. If this happens, your workloads should keep running and access should return without you needing to do anything.
Our support team will be monitoring throughout. If you notice anything unusual, please raise a ticket with our support team.
Posted on Nov 09, 2026 - 13:32 UTC
Our infrastructure at this site is supplied by two independent power feeds, and only one will be worked on during this window, so we don't expect your virtual machines or data to be affected. There is a small chance you may briefly lose access to resources in this region. If this happens, your workloads should keep running and access should return without you needing to do anything.
Our support team will be monitoring throughout. If you notice anything unusual, please raise a ticket with our support team.
Posted on Nov 09, 2026 - 13:32 UTC
Scheduled Maintenance: CA1 Internet Connectivity Nov 12, 2026 16:00-17:00 UTC
CA1 public internet connectivity
We will be carrying out planned network maintenance in our CA1 region during the window above.
During this time, resources using public IP addresses in CA1, including floating IPs and external networks, may experience short interruptions to internet connectivity. These are expected to last a few seconds each and may occur at a few points within the window. Some existing connections may drop and need to reconnect.
Other traffic in CANADA-1, such as communication between instances on private networks, is not expected to be affected.
If you have connection-sensitive tasks planned, such as large data transfers or long-running sessions over a public IP, you may wish to schedule them outside of this window or make sure your applications can reconnect automatically.
If you have any questions, please contact our support team at support@hyperstack.cloud.
Posted on Nov 05, 2026 - 16:26 UTC
We will be carrying out planned network maintenance in our CA1 region during the window above.
During this time, resources using public IP addresses in CA1, including floating IPs and external networks, may experience short interruptions to internet connectivity. These are expected to last a few seconds each and may occur at a few points within the window. Some existing connections may drop and need to reconnect.
Other traffic in CANADA-1, such as communication between instances on private networks, is not expected to be affected.
If you have connection-sensitive tasks planned, such as large data transfers or long-running sessions over a public IP, you may wish to schedule them outside of this window or make sure your applications can reconnect automatically.
If you have any questions, please contact our support team at support@hyperstack.cloud.
Posted on Nov 05, 2026 - 16:26 UTC
Scheduled maintenance: CA2 network and storage upgrades Nov 18, 2026 12:00 - Nov 19, 2026 03:30 UTC
We will be carrying out scheduled maintenance in the CA2 region to apply security updates to our network firewalls, switches and storage systems.
Expected impact
Network switch upgrade: approximately 12 hours of full downtime. Virtual machines in CA2 will be unreachable, and attached storage and multi-node networking will be unavailable during this time.
Firewall upgrade: brief, intermittent network interruptions over approximately 4 hours.
Storage upgrade: brief, intermittent interruptions to shared storage over approximately 3 hours.
The timing of each upgrade may shift within the window, so please plan for resources in CA2 to be unavailable for the full period. We recommend saving your work and checkpointing any long-running jobs before the maintenance begins.
Posted on Nov 06, 2026 - 17:31 UTC
Expected impact
Network switch upgrade: approximately 12 hours of full downtime. Virtual machines in CA2 will be unreachable, and attached storage and multi-node networking will be unavailable during this time.
Firewall upgrade: brief, intermittent network interruptions over approximately 4 hours.
Storage upgrade: brief, intermittent interruptions to shared storage over approximately 3 hours.
The timing of each upgrade may shift within the window, so please plan for resources in CA2 to be unavailable for the full period. We recommend saving your work and checkpointing any long-running jobs before the maintenance begins.
Posted on Nov 06, 2026 - 17:31 UTC