All Systems Operational

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This page provides the Hyperstack Service Status, showing current and historic service status information along with details of future maintenances

Uptime over the past 90 days. View historical uptime.
Norway 1 Datacentre Operational
90 days ago
100.0 % uptime
Today
Canada 1 Datacentre Operational
90 days ago
99.71 % uptime
Today
Hyperstack Portal Operational
90 days ago
99.98 % uptime
Today
Infrahub Customer Portal Operational
90 days ago
99.96 % uptime
Today
Hyperstack API Operational
90 days ago
100.0 % uptime
Today
US 1 DataCenter Operational
90 days ago
100.0 % uptime
Today
Canada 2 Datacentre Operational
90 days ago
99.73 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Weekly Platform Maintenance Window May 5, 2026 12:30-14:30 UTC

We will be undergoing weekly scheduled maintenance on HyperStack and underlying services to ensure better, smoother, and faster user experiences for the customers. During this time, HyperStack end-users may see a slight impact on the dashboard performance, but no VM operations should be impacted.

If you have any questions or queries, please contact support via support@hyperstack.cloud

Thank you!
Posted on Apr 28, 2026 - 16:40 UTC
May 1, 2026

No incidents reported today.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
NVIDIA Helm Repository Unreachable
Resolved - Summary
The underlying issue has been resolved. New clusters are now creating successfully and transitioning to an Active state as expected.

Impact
Cluster creation and reconciliation processes are now fully operational.

Current Status
All systems are functioning normally.
We apologise for any inconvenience this issue may have caused. We will continue to monitor the situation closely. If you experience any further issues, please contact us at support@hyperstack.cloud.
Apr 29, 14:11 UTC
Identified - Summary
We have narrowed down the issue to just cluster creation. Reconciliation for existing clusters (incl adding/removing nodes/groups) aren't affected.

Impact
Clusters that depend on NVIDIA Helm charts may fail to create.

Observed Error
502 Bad Gateway when attempting to fetch index.yaml from the NVIDIA Helm repository.

Current Status
Investigation is ongoing. We are monitoring the upstream NVIDIA repository and assessing potential mitigation options.

Next Update
We will provide an update as soon as additional information or mitigation steps become available.
Apr 29, 13:38 UTC
Update - We are continuing to investigate this issue.
Apr 29, 10:39 UTC
Investigating - Summary
We are currently investigating an issue affecting cluster reconciliation. The NVIDIA Helm chart repository (https://helm.ngc.nvidia.com/nvidia) is returning errors and appears to be unreachable.

Impact
Clusters that depend on NVIDIA Helm charts may fail to reconcile to their desired state.

Observed Error
502 Bad Gateway when attempting to fetch index.yaml from the NVIDIA Helm repository.

Current Status
Investigation is ongoing. We are monitoring the upstream NVIDIA repository and assessing potential mitigation options.

Next Update
We will provide an update as soon as additional information or mitigation steps become available.
Apr 29, 10:36 UTC
Apr 28, 2026
Weekly Platform Maintenance Window
Completed - The scheduled maintenance has been completed.
Apr 28, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 12:30 UTC
Scheduled - We will be undergoing weekly scheduled maintenance on HyperStack and underlying services to ensure better, smoother, and faster user experiences for the customers. During this time, HyperStack end-users may see a slight impact on the dashboard performance, but no VM operations should be impacted.

If you have any questions or queries, please contact support via support@hyperstack.cloud

Thank you!
Apr 21, 16:40 UTC
Scheduled Network Maintenance – Upstream Provider
Completed - The scheduled maintenance has been completed.
Apr 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 04:00 UTC
Scheduled - We have been notified of upcoming maintenance by one of our upstream transit providers.
What to expect:
Temporary routing convergence during the maintenance window
Traffic will automatically fail over to our secondary upstream provider
No full outage is expected, however:

Brief interruptions may occur during failover
Increased latency and potential congestion are possible, as traffic will traverse lower-capacity backup links
Network design notes:
 Our infrastructure is built with multiple upstream providers and redundant links. During this event:

Primary traffic may shift to backup paths
Both inbound and outbound traffic will continue to be routed via available upstream connectivity
Time window: 28/04/2026 - 4:00am - 10:00am UTC
 Impact: Minimal (short disruptions and higher latency possible)
We will monitor the situation closely and provide updates if anything unexpected occurs.
Apr 27, 11:54 UTC
CANADA-1 (CA-1) Region Network Issues
Resolved - The issue impacting external connectivity from the data center has been fully resolved for all customers at 07.00 UTC. The root cause was identified as an internet routing issue with our data center network partners.

Our DC Network Partners have implemented the required fix, and connectivity has been restored. All services are back online and functioning normally for customers.

We will continue to actively monitor the environment to ensure stability. If you continue to experience any issues with our services, please contact us at support@hypserstack.cloud for immediate assistance.

Thank you for your patience and understanding.
Apr 28, 07:00 UTC
Monitoring - The issue appeared to be related to internet routing with our DC Network Partners, which impacted our external connectivity from the data center.

They have provided the fix, and the network is back again in the datacenter. All the services are back and working fine.

We will be actively monitoring for any further issues. If you still encounter any issues with our services, please reach out to support@hypserstack.cloud for immediate help.
Apr 28, 05:53 UTC
Investigating - We are currently investigating a network connectivity issue affecting customer VM reachability from the public internet in CANADA-1 (CA-1) Region. Our on-site team is actively engaged and working to resolve the fault.

What we know:
• The issue has been isolated to the network layer at the data centre level at CANADA-1 Region only
• HyperStack UI Console is impacted, but all the API Services are operational
• Internal control plane communication is unaffected, so your VMs are running normally, but external connectivity is impacted
• VM-to-VM traffic within the platform is expected to be unaffected
• Public internet traffic is unable to reach customer VMs beyond the default gateway

We are working directly with our data centre team to restore full connectivity. A further update will be posted within once we have the fix implemented.
Apr 28, 05:31 UTC
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
Weekly Platform Maintenance Window
Completed - The scheduled maintenance has been completed.
Apr 21, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 12:30 UTC
Scheduled - We will be undergoing weekly scheduled maintenance on HyperStack and underlying services to ensure better, smoother, and faster user experiences for the customers. During this time, HyperStack end-users may see a slight impact on the dashboard performance, but no VM operations should be impacted.

If you have any questions or queries, please contact support via support@hyperstack.cloud

Thank you!
Apr 14, 16:40 UTC
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

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