Identified - We’re aware that emails sent to our support address may not reach us right now. Microsoft 365, which our support mailbox relies on, is having a widespread outage. Hyperstack services are not affected. Only email-based support requests are impacted.
While this continues, please raise and follow support tickets directly through our support portal:
👉 https://nexgencloudsupport.zendesk.com/
How to log in:
Go to the portal and make sure Customer login is selected. If you see the agent login, use the “Switch to Customer login” toggle at the top of the page.
Sign in using one of these options:
Continue with Customer SSO: Use your existing Hyperstack login credentials to log in directly.
Email and Password: If you aren't login using the above, use the email address linked to your Hyperstack account. If this is your first time logging into the portal, click “Forgotten password” and enter that email address. We’ll send you a link to set your password. Once you’re logged in, you can create new tickets and view or update existing tickets for your organisation.
We’ll post another update when email support is back to normal. Thank you for your patience.
Nov 13, 2026 - 11:11 UTC
While this continues, please raise and follow support tickets directly through our support portal:
👉 https://nexgencloudsupport.zendesk.com/
How to log in:
Go to the portal and make sure Customer login is selected. If you see the agent login, use the “Switch to Customer login” toggle at the top of the page.
Sign in using one of these options:
Continue with Customer SSO: Use your existing Hyperstack login credentials to log in directly.
Email and Password: If you aren't login using the above, use the email address linked to your Hyperstack account. If this is your first time logging into the portal, click “Forgotten password” and enter that email address. We’ll send you a link to set your password. Once you’re logged in, you can create new tickets and view or update existing tickets for your organisation.
We’ll post another update when email support is back to normal. Thank you for your patience.
Nov 13, 2026 - 11:11 UTC
About This Site
This page provides the Hyperstack Service Status, showing current and historic service status information along with details of future maintenances
Norway 1 Datacentre
Operational
Canada 1 Datacentre
Operational
Hyperstack Portal
Operational
Infrahub Customer Portal
Operational
Hyperstack API
Operational
US 1 DataCenter
Operational
Canada 2 Datacentre
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Weekly Platform Maintenance Window Nov 17, 2026 12:30-14:30 UTC
We will be undergoing weekly scheduled maintenance on HyperStack and underlying services to ensure better, smoother, and faster user experiences for the customers. During this time, HyperStack end-users may see a slight impact on the dashboard performance, but no VM operations should be impacted.
If you have any questions or queries, please contact support via support@hyperstack.cloud
Thank you!
Posted on Nov 10, 2026 - 16:40 UTC
If you have any questions or queries, please contact support via support@hyperstack.cloud
Thank you!
Posted on Nov 10, 2026 - 16:40 UTC
Scheduled maintenance: CA2 network and storage upgrades Nov 18, 2026 12:00 - Nov 19, 2026 03:30 UTC
We will be carrying out scheduled maintenance in the CA2 region to apply security updates to our network firewalls, switches and storage systems.
Expected impact
Network switch upgrade: approximately 12 hours of full downtime. Virtual machines in CA2 will be unreachable, and attached storage and multi-node networking will be unavailable during this time.
Firewall upgrade: brief, intermittent network interruptions over approximately 4 hours.
Storage upgrade: brief, intermittent interruptions to shared storage over approximately 3 hours.
The timing of each upgrade may shift within the window, so please plan for resources in CA2 to be unavailable for the full period. We recommend saving your work and checkpointing any long-running jobs before the maintenance begins.
Posted on Nov 06, 2026 - 17:31 UTC
Expected impact
Network switch upgrade: approximately 12 hours of full downtime. Virtual machines in CA2 will be unreachable, and attached storage and multi-node networking will be unavailable during this time.
Firewall upgrade: brief, intermittent network interruptions over approximately 4 hours.
Storage upgrade: brief, intermittent interruptions to shared storage over approximately 3 hours.
The timing of each upgrade may shift within the window, so please plan for resources in CA2 to be unavailable for the full period. We recommend saving your work and checkpointing any long-running jobs before the maintenance begins.
Posted on Nov 06, 2026 - 17:31 UTC