Get webhook notifications whenever Hyperstack Service Status creates an incident, updates an incident, resolves an incident or changes a component status.
We will be undergoing weekly scheduled maintenance on HyperStack and underlying services to ensure better, smoother, and faster user experiences for the customers. During this time, HyperStack end-users may see a slight impact on the dashboard performance, but no VM operations should be impacted.
Resolved -
The issue affecting the H100 VM creation intermittently in the CANADA-1 (CA-1) region has been resolved. Our engineering team has completed fixing the impacted hosts and validated that new H100 VMs are launching successfully again.
All systems in the CANADA-1 (CA-1) Datacentre are now operating normally. We apologise for any inconvenience this may have caused.
Mar 20, 13:41 UTC
Identified -
We have identified the root cause of the intermittent H100 VM creation failures in the CANADA-1 (CA-1) region.
Our engineering team is now working on the fix and will monitor recovery as remediation progresses. We will provide another update once normal H100 VM provisioning has been fully restored.
Mar 20, 11:13 UTC
Investigating -
We are currently investigating an issue where newly created H100 virtual machines in our CANADA-1 (CA-1) Region may fail to launch and report an error during creation. Other VM/Flavor types and regions are not impacted.
Our engineering teams are actively working to identify the root cause and restore normal H100 VM provisioning. We will provide further updates as more information becomes available.
If you have any further questions or queries, please contact support via support@hyperstack.cloud
Mar 20, 09:10 UTC
Completed -
The scheduled maintenance has been completed.
Mar 19, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 02:00 UTC
Scheduled -
We will be performing scheduled network maintenance in the US1 region on Thursday, March 19 at 02:00 UTC. The maintenance window is expected to last approximately 2 hours.
During this time, our team will sequentially disable individual transit links in order to perform network testing and validation. This work is part of an ongoing effort to investigate potential performance bottlenecks and ensure optimal network reliability.
Impact: No service disruption or performance degradation is expected. However, network redundancy will be temporarily reduced while individual transit links are tested.
We will monitor the environment closely throughout the maintenance window and restore full redundancy once testing is complete.
Mar 16, 14:24 UTC
Completed -
The scheduled maintenance has been completed.
Mar 17, 14:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 12:30 UTC
Scheduled -
We will be undergoing weekly scheduled maintenance on HyperStack and underlying services to ensure better, smoother, and faster user experiences for the customers. During this time, HyperStack end-users may see a slight impact on the dashboard performance, but no VM operations should be impacted.
Completed -
The scheduled maintenance has been completed.
Mar 10, 14:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 12:30 UTC
Scheduled -
We will be undergoing weekly scheduled maintenance on HyperStack and underlying services to ensure better, smoother, and faster user experiences for the customers. During this time, HyperStack end-users may see a slight impact on the dashboard performance, but no VM operations should be impacted.