We’re aware that emails sent to our support address may not reach us right now. Microsoft 365, which our support mailbox relies on, is having a widespread outage. Hyperstack services are not affected. Only email-based support requests are impacted.
While this continues, please raise and follow support tickets directly through our support portal:
Go to the portal and make sure Customer login is selected. If you see the agent login, use the “Switch to Customer login” toggle at the top of the page.
Sign in using one of these options:
Continue with Customer SSO: Use your existing Hyperstack login credentials to log in directly.
Email and Password: If you aren't login using the above, use the email address linked to your Hyperstack account. If this is your first time logging into the portal, click “Forgotten password” and enter that email address. We’ll send you a link to set your password. Once you’re logged in, you can create new tickets and view or update existing tickets for your organisation.
We’ll post another update when email support is back to normal. Thank you for your patience.