We have successfully restored capacity in the US1 region following the recent outage at our data centre. Additional compute nodes have been brought online, and stock levels have been replenished to meet on-demand customer requirements.
Our engineering and support teams will continue to monitor the environment closely to ensure stability. We thank you for your patience during the recovery process.
Posted Aug 13, 2025 - 01:36 UTC
Identified
We have been informed by our US1 data centre partner that a catastrophic power outage has impacted some pods and compute nodes, affecting a subset of customers.
Our engineering team is working around the clock to bring new compute nodes online. For customers being affected, our Customer Support team will be reaching out directly to coordinate replacement capacity.
Please note there may be temporary reduced stock availability in the US1 region while recovery efforts continue. We will provide further updates as more information becomes available.
Posted Aug 13, 2025 - 01:14 UTC
Investigating
We are currently investigating an outage affecting multiple nodes in the US1 region. We are currently working toward finding a resolution at this time.