CA1 Region External Network Degradation

Incident Report for Hyperstack Service Status

Resolved

This incident has been resolved.
Posted May 23, 2025 - 14:39 UTC

Monitoring

We are observing ongoing degraded performance on a small number of routes. Most network traffic remains stable and unaffected. We are continuing to monitor the situation closely and are working with our upstream provider to ensure full resolution.
Posted May 23, 2025 - 05:47 UTC

Investigating

CA1 region experienced a complete network outage lasting approximately 5 minutes due to an upstream issue with our internet service provider. The disruption impacted all external connectivity, including access to public services and remote management. Internal services remained operational. While connectivity has since been restored, the region is currently experiencing degraded network performance. Users may notice increased latency and reduced bandwidth for inbound and outbound connections. We are actively monitoring the situation and working to resolve the issue and restore full performance.
Posted May 23, 2025 - 04:59 UTC
This incident affected: Canada 1 Datacentre.