The issue impacting instance creation and network configuration changes in the CA1 region has been resolved.
As of now, all GPU types have been restored to normal operation, and VM creation and management are functioning as expected.
We appreciate your patience while our engineering team worked to implement and verify the solution.
Posted Jul 17, 2025 - 09:41 UTC
Update
The fix was successfully tested and we are actively rolling it out in our Canada1 region. VM creation and management will be recovered by GPU types, starting with the RTX A6000.
Posted Jul 17, 2025 - 04:12 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 16, 2025 - 23:00 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 16, 2025 - 21:40 UTC
Investigating
We are currently experiencing an API service issue affecting instance creation and network configuration changes. Our engineering team has identified the root cause and is actively working on remediation. Existing instances and network configurations remain unaffected.
Posted Jul 16, 2025 - 21:30 UTC
This incident affected: Canada 1 Datacentre and Hyperstack API.